Operations = Execution! Vince Lombardi put it this way: “If you chase perfection, you may get excellence.”
Operational solutions come naturally to us. By taking an analytical and experienced approach to understanding businesses, we create new or corrected operational strategies that enhance productivity in the industries we serve. Every operation we work with has opportunities to enhance their efficiency and streamline revenue production. Capitalizing on these opportunities is the key to sustained growth and continuous improvement.
We look for solutions in three key areas of focus and discipline: Roles & Responsibilities, Metrics, and Accountability. This can be said many ways, but if done right, all amount to the same result.
Roles & Responsibilities are most often spoken of in terms of job descriptions. While this is a fundamental part of defining who needs to do something, it often falls far short of clearly defining what needs to be done, who is supporting that effort, when it is supposed to be done, and the resources allowed and available for successful job completion. Drilling deeper into the core of the operational strategy and the core of the accompanying team is our repeated formula for reducing overhead and increasing earnings.
Metrics are the supporting cast to clearly defined R&R. A goal without measurement is doomed to fail. Great personnel without goals and corresponding metrics to hold them accountable have the same fate. Once the operational deficiencies have been identified, R&R clarified, and metrics established, an organization will see dramatic gains in staff accountability and team performance. Additionally, managers will have clear analytics with which to make critical tactical decisions.
Accountability is the final measure to ensure operational improvement. If properly understood and implemented, accountability can be the final step in taking productivity and success to unprecedented levels. Unfortunately, this is often the most glaring weakness in most organizations. There is no room in any organization for weakness. If management struggles to hold their team accountable, we are there to coach, train, and support them. In the most dramatic of cases, there to recruit, train, and develop their replacement.
Additional Operational Service Areas
- Facility design, planning, negotiation
- Sales employee training and development
- Network development
- Financial analysis and budgeting